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Customer Support
Available 24/7 x 365

Support Portal

Access helpful resources and enter technical support requests.

Don’t have a login? Request access

Other Ways to Connect with Nozomi Networks Customer Support

Email Support

If you are unable to access the Support Portal,
and would like submit a support request via e-mail:

Phone Support

If you are unable to access the Support Portal or use Email Support, call the Global Customer Support line:

+1 877 282 5858


Regional Support Numbers

Australia +61 2 7201 8188
Brazil +55 11 4130 3743
Canada +1 587 319 0330
Japan +81 345 78 7427
Mexico +52 55 1163 8893
Spain +34 911 980 728
Switzerland +41 22 518 06 99
United Kingdom +44 2036 086611

World-Class Customer Support


“Excellent Customer Service””

Nozomi offers excellent pre and post customer support, including 24/7 service that launched in 2019.

10/10 Net Promoter Scores

Maher-William S.10Excellent solution!
Dino-Boris D.10Alex, Omar, Juergen were just fantastic, honestly this couldn’t have been handled any better!
David Y.10Fast response, patience, and great persistent support.

CustomerCare Support Plans

We are committed to delivering the highest level of service across all our CustomerCare support plans.

CustomerCare StandardCustomerCare Premium
Phone Support 8:00 am – 5:00 pm
Business Local Time
24 hours a day
7 days a week
365 days a year
Hardware Replacement Return and Repair 2 business days RMA
(subject to regional Customs regulations)
Software Updates
Online Support Portal
Email Support


Our Collateral

Data Sheet

Customer Support

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Data Sheet

Central Management Console

Data Sheet

OT ThreatFeed

Solution Brief

Nozomi Networks