Customer Support
Access helpful resources, training and enter technical support requests 24/7 x 365
To sign up, please have your Account Number from your fulfillment letter handy.
Other Ways to Connect with Nozomi Networks Customer Support
Phone Support
If you are unable to access the Support Portal, call the Global Customer Support line:
+1 877 282 5858
Regional Support Numbers
Australia +61 2 7201 8188
Brazil +55 11 4130 3743
Canada +1 587 319 0330
Japan +81 345 78 7427
Mexico +52 55 1163 8893
Spain +34 911 980 728
Switzerland +41 91 261 49 44
United Kingdom +44 2036 086611
World Class Customer Support
Nozomi offers excellent pre and post customer support, including 24/7 service that launched in 2019.
Senior System Architect, Energy and Utilities Industry
10/10 Net Promoter Scores
CustomerCare Support Plans
We are committed to delivering the highest level of service across all our CustomerCare support plans.
For more information, download the Nozomi Networks 24/7 Global Customer Support Data Sheet
CustomerCare Premium
Phone Support
24 hours a day | 7 days a week | 365 days a year
Hardware Replacement
2 business days RMA
(subject to regional Customs regulations)
Software Updates
Online Support Portal
Email Support
