Customer Support
Available 24/7 x 365

Support Portal

Access helpful resources and enter technical support requests.

Don’t have a login? Request access

Other Ways to Connect with Nozomi Networks Customer Support

Email Support

If you are unable to access the Support Portal,
and would like submit a support request via e-mail:

Phone Support

If you are unable to access the Support Portal or use Email Support, call the Global Customer Support line:

+1 877 282 5858


CustomerCare Support Plans

We are committed to delivering the highest level of service across all our CustomerCare support plans.

CustomerCare Standard CustomerCare Premium
Online Support Portal
Email Support
Phone Support 8:00 am – 5:00 pm
Monday – Friday
Business Local Time
24 hours a day
7 days a week
365 days a year
Software Updates
Hardware Replacement Return and Repair 2 business days RMA
(subject to regional Customs regulations)

For more information, download the Nozomi Networks 24/7 Global Customer Support Data Sheet


Our Collateral

Data Sheet

Customer Support

Data Sheet


Data Sheet

SCADAguardian Advanced

Data Sheet

Central Management Console

Data Sheet

OT ThreatFeed