Global Customer Support

World-class customer support available 24 hours a day, 365 days a year

At Nozomi Networks, we are committed to delivering world-class technical support to help resolve your issues faster and keep your operations running smoothly. We offer two support packages to meet your business needs:  Standard and Mission Critical.  

With both support packages, customers have access to our technical support team by phone or email 24x7x365. For customers that have more complex environments and want regular cadence to discuss the status of support cases and updates on new features, Nozomi Networks offers Mission Critical support.  

With Mission Critical, customers are assigned a Technical Account Manager with prioritized cases, phone queueing and updates on new features and upcoming releases.  

Standard vs. Mission Critical Support

Mission Critical
Phone Support
Hardware Replacement
Software Updates
Online Support Portal
Email support
Access to Training Portal
Access to Premium Paid Training
Technical Account Manager
Prioritized Support Responses
Prioritized Engineering Response
Health Check Benchmark Review

For more information, download our Global Customer Support Brochure.

Download Brochure

Contact Nozomi Networks Customer Support

Phone Support

If you are unable to access the Support Portal, call the Global Customer Support line:

+1 877 282 5858
Regional Support Numbers

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