Freshworks

Importer Data Types

• Asset Details Enrichment and Create New in Vantage

  Freshservice supplies records including asset name, display ID, IPs, MAC, asset type, manufacturer, model, location, department and last-audit timestamp — to enrich existing Vantage assets and create new asset records for endpoints not yet observed on the OT network.

• Asset Software Inventory Import

  Freshservice reports installed software per asset with name, publisher and version. This per-asset software list is imported into Vantage, giving OT security teams an authoritative view of what is running on each observed device.

Joint Use Cases

• Correlating Freshworks signals with OT network alerts

  When Nozomi Vantage raises an anomaly alert for a device inside an OT segment, the analyst can pivot to the same asset's Freshservice record in Vantage to review CI ownership, environment, location and recent change history, all without leaving the Vantage investigation workflow. This cross-layer correlation surfaces whether a network-layer anomaly coincides with activity observed by Freshworks, reducing the time needed to confirm or dismiss an incident.

• Closing asset inventory gaps across IT and OT

  Devices recorded by Freshservice but not yet observed by Nozomi network sensors are automatically created as new asset records in Vantage, populated with CI name, IPs, MAC, manufacturer, model and location drawn from the Freshworks management plane. OT operations teams can audit the resulting unified inventory to identify unmonitored or underprotected assets in industrial and critical infrastructure zones, then prioritize sensor deployment accordingly.

• Aligning CMDB ownership with OT-observed asset reality

  Network-observed assets in Vantage are reconciled against their CMDB CI in Freshservice, surfacing devices that exist on the network but not in the CMDB, and vice versa. This supports the asset-governance workflows that ITAM and OT engineering teams need to keep ownership, location and lifecycle data accurate.

Integration Prerequesites